I have taken to checking out Live Chat for clients and my own use and in recent weeks, have come across another great choice.
Comm100 Live Chat is a professional website chat solution that enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction. As a widely used e-commerce tool, Comm100 Live Chat can be used by the sales team as an effective way to identify and convert potential customers, as well as by the support team to address customers’ concerns in real time and provide superior customer service.
No matter what your business niche or industry, because of its flexibility and scalability, Comm100 Live Chat can work for you if you have the need of real time customer communication. It is intuitive and easy to use and the company boasts of it being highly secure. Additionally, you can access Comm100 Live Chat via mobile devices including the iPhone, iPad and Android smart tools.
Some of the key features of Comm100 Live Chat include:
- Real-time visitor monitoring and tracking
- Efficient online chat tools
- Fully customizable chat buttons and windows
- Intelligent auto chat invitation
- Team collaboration and communication
- Insightful performance reports & analysis
- Integration with other Comm100 products
- Integration with third-party applications
- Web, desktop and mobile apps
One of the things I like the most is the ability to set up multiple plans to install and customize Live Chat on a page by page basis then see the results in a single report. Also, I love that I could see and analyze the visitor navigation behavior. This feature empowers you not only spot hot leads, but to fully understand their points of interest so any sales pitch is targeted and thus more likely resulting in conversion.
Before you install any widget or plugin on your website, you should research the features and benefits to see if it is right for you. If the developers offer a trial, take it and use it. And, I always see what other users have to say before making a final decision.
See you in the blogosphere!